Nala helps you understand your skin patterns, track progress, and build consistency — privately and simply.
No medical advice. No judgment. Your data stays yours.
Have any questions?Send us an email at : [email protected]
Q: What is Nala? A: Nala is your personal AI skincare companion. We help you understand your skin through advanced analysis and provide personalized routine to help you achieve your skin goals.Q: How does the Face Scan work? A: Our AI technology analyzes your selfie to assess various skin attributes such as texture, clarity, and overall health. This helps us tailor recommendations specifically for you.Privacy & Security
Q: Is my face scan data private? A: Absolutely. Your privacy is our top priority. Your face scan data is processed securely and is used solely to generate your personalized skin analysis. We do not share your biometric data with third parties.Q: Do you save my photos? A: We process your photo to generate the analysis. You have full control over your data and can delete your account and associated data at any time in the Settings menu.Subscription & Billing
Q: How much does Nala cost? A: Nala offers a simple all-inclusive subscription for $4.99 per month, or you can save by choosing our yearly plan for $39.99 per year. Both plans give you unlimited access to face scans, personalized routines, and progress tracking.Q: Can I use Nala for free? A: We currently offer a 7-day free trial so you can experience the full benefits of Nala. After the trial, a subscription is required to continue accessing the app's features.Q: How do I cancel my subscription? A: Since subscriptions are managed through the App Store, you can cancel by going to your iPhone Settings > Apple ID > Subscriptions > Nala.Troubleshooting
Q: My face scan isn't working/failed. What should I do? A: Please ensure you are in a well-lit area and your face is clearly visible without obstructions (like hair or glasses). Hold the phone steady and look directly at the camera.Q: Can I restore my purchase? A: Yes! Since subscriptions are processed through your Apple ID, you can easily restore them. If you've previously subscribed but don't see your access, go to Settings > Restore Purchases.Disclaimer
Q: Is this medical advice? A: No, Nala provides cosmetic skincare recommendations and analysis. It is not a substitute for professional medical advice. If you have specific skin conditions or concerns, please consult a dermatologist.
Terms & Conditions for NalaLast updated: 28th Of December, 2025Welcome to Nala. These Terms & Conditions explain how the App may be used and what you can expect from us.By accessing or using the App, you agree to these Terms. If you do not agree, please do not use the App.1. Purpose of the AppNala provides AI-powered, informational skincare insights and progress tracking to help users build awareness and consistency in their routines.The App:Is not a medical serviceDoes not diagnose, treat, or cure conditionsProvides general informational guidance only2. No Medical Advice DisclaimerNala does not provide medical advice.For medical concerns, diagnoses, or treatments, always consult a licensed healthcare professional.Use of the App is at your own discretion.3. User ResponsibilitiesYou agree to:Provide accurate and honest informationUse the App for lawful purposesAvoid misuse, abuse, or attempts to interfere with the App or its systemsYou are responsible for maintaining the confidentiality of your account.4. Subscriptions & PaymentsSubscriptions are managed through Apple In-App PurchasesPricing and billing details are shown clearly in the AppRefunds and cancellations are governed by Apple’s policiesWe do not control Apple’s payment processes.5. Intellectual PropertyAll content, software, AI outputs, design elements, and branding within the App are owned by or licensed to Nala.You may not copy, modify, distribute, or resell any part of the App without permission.6. Account Suspension or TerminationWe may suspend or terminate accounts that violate these Terms or misuse the App.You may delete your account at any time.7. Limitation of LiabilityThe App is provided “as is” and “as available.”To the maximum extent permitted by law:We do not guarantee specific resultsWe are not liable for damages arising from use of the AppThis includes, without limitation, indirect, incidental, consequential, or special damages, such as loss of data, profits, or emotional distress.8. Availability & ChangesWe may update, modify, or discontinue parts of the App at any time.We are not liable for temporary interruptions or unavailability.9. AssignmentWe may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.10. EligibilityBy using the App, you confirm that you are at least 13 years old.11. Governing LawThese Terms are governed by the laws of the European Union and Bulgaria, unless otherwise required by applicable law.12. Changes to These TermsWe may update these Terms periodically. Continued use of the App means you accept the updated Terms.13. Contact InformationIf you have questions about these Terms:Email: [email protected]App Name: Nala
Privacy Policy for NalaLast updated: 28th Of December, 2025At Nala, we believe trust is essential. This Privacy Policy explains what information we collect, why we collect it, and how we protect it when you use the Nala mobile application (“App”).Our goal is simple: to help you understand your skin better while respecting your privacy at every step.By using the App, you agree to the practices described below.1. Information We Collect
1.1 Personal InformationWhen you create or use an account, we may collect:Email addressNameAccount identifiersSubscription statusWe only collect what is necessary to provide the App’s core functionality.1.2 Face Scan & Skin DataNala allows you to perform face scans and daily check-ins to better understand your skin over time. This may include:Facial images or scan dataSkin-related indicators (such as acne presence, redness, or oiliness)User-reported skin “feel” inputsImportant and intentional limitations:Face scan data is used only for in-app skin analysis and progress trackingWe do not use face scans for identity verificationWe do not perform facial recognition or biometric identificationWe do not use face scan data for advertising or marketingWe do not sell face scan dataYour skin data exists to help you — not to profile or track you elsewhere.1.3 Usage & Technical DataTo improve reliability and performance, we may collect non-personal technical data such as:App interactions and feature usageDevice type and operating systemCrash and performance diagnostics2. How We Use Your InformationWe use your information to:Provide and operate the AppGenerate AI-powered, informational skincare insightsHelp you track skin progress over timeManage subscriptions and accessImprove stability, accuracy, and user experienceWe do not sell personal data.3. AI & Automated ProcessingNala uses AI systems to analyze user-provided data and generate skincare-related insights.These insights are:Informational and educational in natureDesigned to support awareness and consistencyNot medical advice and not a substitute for professional careYou remain fully in control of how you use the information provided.4. Data Storage & SecurityWe take data protection seriously:Data is stored using industry-standard security practicesAccess is limited to authorized systems onlyReasonable safeguards are in place to prevent unauthorized accessWhile no system is completely risk-free, protecting your data is a core priority.5. Data RetentionWe retain your data:While your account is activeOr until you request deletionYou can request account and data deletion at any time through the App.6. Third-Party ServicesTo operate the App, we may rely on trusted third-party providers for:AuthenticationCloud infrastructureAnalyticsAI processingPayments (handled exclusively by Apple)These providers are required to follow their own privacy and security obligations.7. PaymentsAll subscriptions and payments are processed securely via Apple In-App Purchases.
We do not store or process payment or billing details.8. Business TransfersIf Nala is involved in a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of that transaction.Any acquiring entity will be required to honor this Privacy Policy or provide notice of any material changes, as required by law.9. Your RightsYou have the right to:Access your personal dataRequest correction or deletionWithdraw consent where applicableWe aim to make these rights easy to exercise.10. Children’s PrivacyNala is not intended for children under the age of 13.
By using the App, you confirm that you are at least 13 years old.11. Changes to This PolicyWe may update this Privacy Policy from time to time.
Any updates will be reflected here with a revised “Last updated” date.12. Contact InformationIf you have questions or concerns about privacy, contact us at:Email: [email protected]App Name: Nala