Nala helps you understand your skin patterns, track progress, and build consistency — privately and simply.
No medical advice. No judgment. Your data stays yours.
Have any questions?Send us an email at : [email protected]
Q: What is Nala? A: Nala is your personal AI skincare companion. We help you understand your skin through advanced analysis and provide personalized routine to help you achieve your skin goals.Q: How does the Face Scan work? A: Our AI technology analyzes your selfie to assess various skin attributes such as texture, clarity, and overall health. This helps us tailor recommendations specifically for you.Privacy & Security
Q: Is my face scan data private? A: Your privacy is our top priority. Your face scan photos are securely sent to OpenAI solely to generate your personalised skin analysis. No biometric identifiers are extracted, and your data is never shared with advertisers or data brokers. See our Privacy Policy for full details.Q: Do you save my photos? A: We process your photo to generate the analysis. You have full control over your data and can delete your account and associated data at any time in the Settings menu.Subscription & Billing
Q: How much does Nala cost? A: Nala offers monthly and yearly subscription options. Pricing depends on your region of purchase. Both plans include unlimited face scans, personalized routines, and progress tracking.Q: Can I use Nala for free? A: We currently offer a 7-day free trial so you can experience the full benefits of Nala. After the trial, a subscription is required to continue accessing the app's features.Q: How do I cancel my subscription? A: Since subscriptions are managed through the App Store, you can cancel by going to your iPhone Settings > Apple ID > Subscriptions > Nala.Troubleshooting
Q: My face scan isn't working/failed. What should I do? A: Please ensure you are in a well-lit area and your face is clearly visible without obstructions (like hair or glasses). Hold the phone steady and look directly at the camera.Q: Can I restore my purchase? A: Yes! Since subscriptions are processed through your Apple ID, you can easily restore them. If you've previously subscribed but don't see your access, go to Settings > Restore Purchases.Disclaimer
Q: Is this medical advice? A: No, Nala provides cosmetic skincare recommendations and analysis. It is not a substitute for professional medical advice. If you have specific skin conditions or concerns, please consult a dermatologist.
Last updated: January 26, 2026Welcome to Nala. These Terms & Conditions explain how the App may be used and what you can expect from us.By accessing or using the App, you agree to these Terms. If you do not agree, please do not use the App.1. Purpose of the App
Nala provides AI-powered, informational skincare insights and progress tracking to help users build awareness and consistency in their routines.The App:Is not a medical service
Does not diagnose, treat, or cure conditions
Provides general informational guidance only
2. No Medical Advice Disclaimer
Nala does not provide medical advice.For medical concerns, diagnoses, or treatments, always consult a licensed healthcare professional.Use of the App is at your own discretion.3. User Responsibilities
You agree to:Provide accurate and honest information
Use the App for lawful purposes
Avoid misuse, abuse, or attempts to interfere with the App or its systems
You are responsible for maintaining the confidentiality of your account.4. Subscriptions & Payments
Subscription Management:All subscriptions are processed through Apple In-App Purchases
Pricing and billing details are clearly displayed before purchase
Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period
Cancellation & Refunds:You can cancel your subscription anytime through your Apple ID account settings
Cancellation takes effect at the end of the current billing period
Refund requests are subject to Apple's refund policies
We do not control Apple's payment or refund processes
Free Trials:If a free trial is offered, you will be charged when the trial period ends unless you cancel before then
Trial eligibility may be limited to new subscribers only
5. Intellectual Property
All content, software, AI outputs, design elements, and branding within the App are owned by or licensed to Nala.You may not copy, modify, distribute, or resell any part of the App without permission.6. Account Suspension or Termination
We may suspend or terminate accounts that violate these Terms or misuse the App. You may delete your account at any time.7. Limitation of Liability
The App is provided "as is" and "as available."To the maximum extent permitted by law:We do not guarantee specific results
We are not liable for damages arising from use of the App
This includes, without limitation, indirect, incidental, consequential, or special damages, such as loss of data, profits, or emotional distress.8. Availability & Changes
We may update, modify, or discontinue parts of the App at any time. We are not liable for temporary interruptions or unavailability.9. Assignment
We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, or sale of assets.10. Eligibility
By using the App, you confirm that you are at least 13 years old.11. Governing Law & Dispute Resolution
These Terms are governed by the laws of the European Union and Bulgaria, without regard to conflict of law principles.Dispute Resolution:Any disputes arising from these Terms or use of the App shall first be attempted to be resolved through good faith negotiations
If negotiations fail, disputes shall be resolved in the courts of Bulgaria
Users in certain jurisdictions may have additional rights under local consumer protection laws
12. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.13. Changes to These Terms
We may update these Terms periodically to reflect changes in our practices, technology, legal requirements, or other factors.Material changes will be communicated through the App or via email
Continued use of the App after changes constitutes acceptance of the updated Terms
The "Last updated" date at the top indicates when changes were made
14. Contact Information
If you have questions about these Terms:Email:
[email protected]
Last updated: March 8, 2026At Nala, we believe trust is essential. This Privacy Policy explains what information we collect, why we collect it, and how we protect it when you use the Nala mobile application ("App").Our goal is simple: to help you understand your skin better while respecting your privacy at every step.By using the App, you agree to the practices described below.1. Information We Collect
1.1 Personal InformationWhen you create or use an account, we may collect:Email address
Name (optional)
Account identifiers
Subscription status
We only collect what is necessary to provide the App's core functionality.1.2 Face Scan & Skin DataNala allows you to take facial photos in-app to analyze your skin's cosmetic appearance. This section explains exactly how that data is handled.What face data is collected:Facial photos taken within the app (front-facing camera, in-session only)
Derived cosmetic skin indicators: texture, tone, redness, hydration appearance, and visible blemishes
No biometric identifiers, facial geometry, or identity-matching data is extracted
How face data is used:Solely for AI-powered cosmetic skin appearance analysis within the app
To generate a personal skin score and track your progress over time
Never used for identity verification, facial recognition, advertising, or any purpose unrelated to your skincare tracking
We do not sell face scan data
Third-party sharing:Facial photos are sent to OpenAI's API solely to generate your skin analysis. OpenAI processes the image and returns descriptive text — no face data is shared with advertisers, data brokers, or any other parties.
Storage:Face scan images are stored securely in Supabase Storage (cloud infrastructure), linked only to your user account and protected by access controls. Images are not publicly accessible.
Retention:Face scan data is retained while your account is active, or until you request deletion. Upon account deletion, face scan images and all associated analysis results are permanently removed. You can request deletion at any time through App settings or by emailing[email protected]
.
1.3 Usage & Technical DataTo improve reliability and performance, we may collect non-personal technical data such as:App interactions and feature usage
Device type and operating system
Crash and performance diagnostics
2. How We Use Your Information
We use your information to:Provide and operate the App
Generate AI-powered, informational skincare insights
Help you track skin progress over time
Manage subscriptions and access
Improve stability, accuracy, and user experience
We do not sell personal data.3. AI & Automated Processing
Nala uses OpenAI's API (GPT-4 Vision) to analyze facial photos and generate skincare-related insights.What is sent to OpenAI:A temporary signed URL to your face scan image (valid for 5 minutes) for skin analysis
Your first name and skin profile data (skin type, age range, primary concerns) to personalise recommendations
Check-in data (mood, notes, skin condition scores) to generate daily personalised insights
Chat messages when using the AI skincare assistant
Your email address and user ID are never sent to OpenAIWhat OpenAI does with the data:Processes the image to return a text-based skin analysis
OpenAI's data usage policies (openai.com/policies) apply to data processed through their API
These AI-generated insights are:Informational and educational in nature
Designed to support awareness and consistency
Not medical advice and not a substitute for professional care
You remain fully in control of how you use the information provided.4. Data Storage & Security
We take data protection seriously:Data is stored using industry-standard security practices
Access is limited to authorized systems only
Reasonable safeguards are in place to prevent unauthorized access
While no system is completely risk-free, protecting your data is a core priority.5. Data Retention
We retain your data:While your account is active
Or until you request deletion
You can request account and data deletion at any time through the App.6. Third-Party Services
To operate the App, we rely on trusted third-party providers. Your data may be processed by:Infrastructure & Authentication:Supabase (cloud database and authentication)
Google Cloud Platform (if using Google Sign-In)
Apple (if using Sign in with Apple)
AI Processing:OpenAI (for AI-powered skin analysis and chat features)
Face scan images and user queries are sent to OpenAI's API for processing
OpenAI's data usage policies apply to data processed through their services
Payments & Subscriptions:Apple In-App Purchases (all payment processing)
RevenueCat (subscription management)
Analytics & Error Tracking:Sentry (crash reporting and error monitoring, if enabled)
We confirm that any third party the app shares data with provides the same or equal protection of user data as stated in this Privacy Policy. These providers are contractually required to protect your data and use it only for the purposes we specify.
</Text>7. Payments
All subscriptions and payments are processed securely via Apple In-App Purchases. We do not store or process payment or billing details.8. Business Transfers
If Nala is involved in a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of that transaction. Any acquiring entity will be required to honor this Privacy Policy or provide notice of any material changes, as required by law.9. Your Rights
Depending on your location, you may have the following rights:Access & Portability: Request a copy of your personal data or export it in a portable format.Correction & Deletion: Update or correct your personal information, or request deletion of your account and associated data through the App settings.Consent & Objection: Withdraw consent for data processing where applicable, or object to certain types of processing.To exercise your rights, contact us at[email protected]
. We will respond within 30 days.10. Children's Privacy
Nala is not intended for children under the age of 13. By using the App, you confirm that you are at least 13 years old.11. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be reflected here with a revised "Last updated" date.12. Contact Information
Email:[email protected]We aim to respond to all inquiries within 30 days.